Head of Liveops(Based in HCMC)

Địa điểm làm việc: Ho Chi Minh City, Vietnam (TP. Hồ Chí Minh)

What you will do

• Division Game Strategy:

  + Define the division's strategy, which should consider the market, company strategy, reusability and team capabilities in depth.

  + Identify and fill the needed capabilities and resources.

  + Responsible for feature building, market expansion, and monetization for the top games.

• AI:

  + Keep the company updated with AI developments related to your scope.

  + Apply AI to speed up production, live-ops and all the other operations in the team.

• Infrastructure & tools:

  + Design the product strategy that promotes re-usability across the games.

  + Work with the related team to develop tools and infrastructure that can facilitate the scaled operations and automation.

• Team Leadership:

  + Lead cross-functional team from product, game designer, tech, monetization, ad operations and data analyst.

  + Recruit, Lead, mentor and develop the team.

  + Promote and uphold company's culture in the team as well as other principles of the division.

• Monetization:

  + Define and execute monetization strategies for LiveOps products aligned with company’ Hybrid Casual direction.

• Scrum project management:

  + Apply Scrum mindset and rituals in the division's daily work

  + Oversee and support the team in bringing projects from concept to release to ensure alignment with strategy and effective use of resources and budget.

  + Depending on the types of projects, the team you manage would be a combination of in-house production teams, outsourcing, and publishing studios.

• Cross-functional Collaboration:

  + Working with other functional departments and reviewing/defining the collaboration model that can fit well with the Division’s strategy and capabilities.

  + Executing and continuously improving the collaboration model.

  + Communicate with stakeholders, including other departments and external partners.

• Performance management:

  + Set and track key performance indicators (KPIs) for the game development team, projects, and the division.

• Company strategy contributor:

  + Co-creating company strategy with the management team.

  + Being the sounding board for each other to raise each other’s bar.

• Company Culture contributor:

  + Co-create, demonstrate, promote, and protect company culture.

Qualifications

• Game Industry Expert: 7+ years in mobile app and game development, especially in casual or hybrid casual titles.

• LiveOps & Hybrid Expertise: Proven success designing and scaling liveops, retention loops, and hybrid monetization systems.

• AI proficiency: Understand and successfully deploy AI products/tools.

• Proven Leadership: 5+ years in leadership roles; known for building high-performing teams and leading with clarity, empathy, and vision.

• Strategic Thinker: Can go from high-level division planning to getting into the details of product iterations.

• Adaptable & Resilient: Comfortable navigating ambiguity, shifting priorities, and fast-paced growth. Ability to learn and update with new knowledge quickly.

• Great Communicator: Ability to provide clarity to complex situations and communicate with many people.

• Understanding of the ecosystem of mobile games and ad tech.

• Passionate about Music & Games: You have an authentic excitement for creating meaningful music-based experiences.

• Language: Professional fluency in English across all four skills (listening, speaking, reading, and writing).

Benefits

• 13th month salary

• Annual Company Bonus

• ESOP (Employee Stock Ownership Plan)

• Enjoyment of music activities

• Employee Assistance Program

• Flexible working time

• Learning and leisure budget

• Lunch and parking allowance

• Team-building budget