Fraud & Risk Specialist/Leader

Địa điểm làm việc: 36 Hoàng Cầu, Đống Đa, Hà Nội

JOB DESCRIPTION

Job Summary

• As the Risk & Compliance Lead, you will oversee fraud management, risk control, and compliance operations. You will be responsible for defining risk appetites, building and optimizing risk models, ensuring trademark protection, and leading a team of specialists to mitigate (fraud/security/financial/compliance) risks on Platform Ecommerce.

Fraud Management & Risk Control

• Strategy & Control: Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls.

• Proactive Risk Mitigation: Actively identify early signs of fraud and platform security risks (including out-of-process risks) to promptly implement countermeasures.

• Risk Modeling: Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behavioral models (leveraging Machine Learning, Python, SQL, or AI) - or understand comprehensive methodology, project owner to coordinate with cross team to build (DA, IT team).

• Data Analytics: Leverage data and analytical tools to detect fraud patterns and propose actionable preventive and corrective measures.

• Continuous Optimization: Establish a framework for quarterly/semi-annual audits to review the effectiveness of rule-based models, risk models, processes, and policies, driving continuous improvement proposals.

Compliance & Trademark Protection

• Infringement Management: Detect, investigate, and mitigate trademark and intellectual property (IP) infringement issues on E-commerce platforms.

• Cross-functional Enforcement: Work closely with cross-functional teams to resolve violations and strictly enforce compliance standards.

• Regulatory Research: Proactively research and update regulations and policies to enhance existing processes and mitigate risks related to copyright/trademark infringement.

Leadership & Cross-functional Projects

• Lead a small team (Fraud / Risk Specialists) and collaborate directly with cross-functional stakeholders.

• Manage related projects related to Fraud, Risk, or Compliance, especially when expanding into new products or markets.

• Act as an internal advisor on risk management and fraud prevention strategies.

REQUIREMENT

• Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade.

• Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform. 

• Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus.

• Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings.

• Excellent communication and cross-functional collaboration skills.

• Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous.

• Experience in risk management at e-commerce/platform companies (Shopee, Grab, Be, Shopify, GHTK, etc.) is a strong plus. 

• Previous experience in team management is a plus.

• Proficiency in English (both verbal and written).

BENEFITS

You'll find this place irresistible
Enjoy top-tier compensation, including:
Compensation & Rewards

• Competitive monthly NET salary, transparent and fully take-home

• up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.

Work Flexibility & Time Off

• 24 remote working days per year, enabling a healthy work–life balance

• 12 days of paid annual leave, in addition to public holidays

• Flexible working hours, Monday to Friday – weekends are fully yours

Well-being & Employee Care

• Annual health check-ups

• Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations

• Company-sponsored sports clubs to support both physical and mental well-being

• Regular company trips and team bonding activities

Career Growth & Work Environment

• Be part of a fast-growing global B2B SaaS organization

• Clear and accelerated career development and promotion pathways

• Collaborate with talented, diverse, and high-performing teams across regions

• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured

We are not just building products — we are building a workplace where people can grow, perform at their best, and create long-term impact.