Business Analyst

Địa điểm làm việc: Quang Trung hoặc Trần Duy Hương, Hà Nội

Responsibilities

• Senior Business Analyst (Digital Business – Health Insurance)

• Domain: Health Insurance

Job purpose

o The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers.

o The job holder will work closely with development team to manage development progress, perform UAT testing & provide reports as required.

Key Accountabilities

o Understand digital insurance business processes to translate business needs and requirements into business documents, process diagrams, user stories, and wireframes to support product and system development.

o Analyze, create, and validate end-to-end health insurance processes and detail functional specifications for digital applications.

o Propose modifications and improvements to existing business processes and digital workflows to enhance operational efficiency and customer experience.

o Participate in user acceptance testing (UAT) and develop business documentation, user guides, and operational manuals.

o Collect and analyze market trends, customer behavior, and internal operational data related to health insurance and digital channels to provide business insights and improvement recommendations.

o Handle other tasks upon request from management.

Key Relationships

o Manager: Head of Digital Business

o Internal stakeholders: Digital Business Team, IT, Product, Legal & Risk, relevant divisions and

subsidiaries

o External stakeholders: Vendors, Customers, other partners

Requirements

o Minimum 04 years of experience as a Business Analyst, preferably in banking, insurance, fintech, or digital product environments.

o Minimum 02 years of experience in Health Insurance, with good understanding of health insurance products, claims processes, and policy lifecycle.

o Good analytical & logical thinking

o Good English communication skills (TOEIC 700+)

o Experience working on multiple initiatives or projects concurrently in a fast-paced

o Experience in Agile Product Development with solid understanding of Agile principles and Scrum methodologies.

o Working onsite in Hanoi

Benefits for this position

What could we offer you?

o Working and growing with a group of diverse talents that is cross-functioning, self-organizing, and empowered to deliver values to our clients.

o Enjoy a professional working environment, where people asses each other honestly, communicate openly, and support each other enthusiastically.

o Various in-house training programs: technical training from experts, quarterly seminars, Cloud services training program, soft skills sharing sessions, etc.

o Company trip, year-end party, team building gathering

o Having fun as you work, learn, and play.